Biography
Mr. Nnaemeka Eze is the Chief Client Officer at Marfaq Solutions, accountable for client strategy, satisfaction and growth across regions and sectors. With a background spanning field operations, logistics, production planning and asset management, he brings a data-driven approach that improves efficiency, reduces downtime and ensures safe, timely delivery. Nnaemeka aligns operational goals with compliance and HSE expectations while partnering with delivery leads in digitalisation, tendering, ESG and ISO to achieve measurable outcomes for clients.
Awards & Experience
- Built executive account plans that improved retention and expanded multi- year engagements.
- Introduced service quality dashboards and SLA governance that lifted on-time delivery.
- Led renewal, upsell and cross-sell motions tied to clear value realisation.
- Coordinated incident response and problem management to shorten time to resolution.
- Integrated HSE, compliance and audit readiness into customer success routines.
- Established voice-of-customer loops that raised NPS and informed product roadmaps.
Professional Skills
Key account leadership, client success, service quality and SLAs, commercial and contract management, delivery assurance, logistics and field operations, HSE stewardship, data-driven performance