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Digitalisation Solutions

Workflow Automation

Move work from email to flow. Faster, compliant, visible

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Digitalisation, ISO, ESG and Tendering.

Build and run automations that improve user experience and compliance

Workflow Automation digitises approvals, casework and routine tasks using e‑forms, e‑signatures and rule‑based routing. Marfaq Solutions designs, builds and operates automation that reduces cycle time, errors and cost while improving auditability and user experience.

Cloud & Platform
Data & Analytics
E-Archiving
ERP
Workflow Automation
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Marfaq Bid Templates

Why It Matters

  • Speed: shorten cycle times with straight-through processing
  • Accuracy: reduce rekeying and hand-offs that cause errors
  • Compliance: embed rules, approvals and audit trails by design
  • Visibility: real-time queues, SLAs and exception alerts
  • Scalability: handle peaks with digital capacity, not headcount
What We Automate
  • Finance: purchase requests, invoice matching, travel & expense
  • HR: onboarding, offboarding, leave, training approvals
  • Operations: work orders, permits, asset change, incident management
  • Sales & Service: quotations, order-to-cash, customer case handling
  • Governance: policy sign-off, risk, audits, corrective actions
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Our Services

  • Process Discovery & Redesign: map pain points, define SLAs and controls
  • Solution Design: target architecture, data model and role-based access
  • Build & Integrate: e-forms, rules, RPA, APIs and legacy connectors
  • Dashboards & Analytics: queues, throughput, SLA breaches and trends
  • Change & Adoption: UAT, playbooks, training and comms
  • Operate & Optimise: managed service, backlog and continuous improvement

Technology

  • Low-code platforms (e.g., Microsoft Power Platform) for rapid build
  • Enterprise BPM/workflow and iPaaS for complex orchestration
  • RPA for high-volume data movement and screen-based tasks
  • E-signature and identity services for secure approvals

Controls & Security

  • Segregation of duties, maker-checker and four-eyes controls
  • Time-stamped audit logs and tamper-evident evidence bundle
  • PII protection, encryption in transit/at rest and least-privilege access
  • Records retention and legal hold integration with e-archiving
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Outcomes

  • 30–60% cycle-time reduction on targeted processes
  • Lower error rates and rework costs
  • Better compliance posture with built-in evidence
  • Happier users and customers through self-service and transparency

Delivery Model

  • Pilot fast: deliver a production-ready flow in weeks
  • Scale: expand to adjacent processes using reusable components
  • Operate: optional managed service with defined SLAs
  • Measure: benefits tracking and quarterly optimisation sprints

Next Steps

Choose one process to automate first finance, HR, operations or service. We will scope, prototype and deliver a measurable win, then scale.

Partner with Marfaq Solutions

Start with one high-impact workflow, we will automate it, prove the benefits, and scale. Schedule a workflow assessment or request a demo.