Biography
Rania Khoury is the Director of Operations & Service Excellence at Marfaq Solutions. With over 17 years of experience managing cross-functional delivery teams across the Middle East and Europe, Rania ensures operational efficiency, quality consistency, and client satisfaction across all projects. Her leadership combines analytical precision with a people-focused approach—building structures that drive performance, accountability, and continuous improvement.
She plays a key role in integrating technology, compliance, and service delivery frameworks to sustain Marfaq’s reputation for operational excellence and client trust.
Awards & Experience
- Led multi-region operational restructuring initiatives improving service turnaround by 30%.
- Designed standardised procedures enhancing quality assurance across departments.
- Oversaw vendor management and performance analytics for major regional contracts.
- Implemented process digitisation and customer feedback systems for performance tracking.
- Recognised for excellence in operational leadership and client relationship management.
Professional Skills
Operations Strategy, Service Delivery, Quality Assurance, Performance Management, Process Optimisation